Elements and Performance Criteria
- Identify organisational relationships
- Map actual and intended communication, information and data flows within and between teams
- Identify and map other interactions (actual and intended) within and between teams
- Determine the consequences in terms of customer benefit of intended flows and interactions
- Determine the consequences in terms of customer benefit of the actual flows and interactions
- Foster cooperation within team
- Discuss areas where greater cooperation would yield benefits
- Agree on ways to achieve greater cooperation in these areas
- Facilitate team implementation of agreed changes
- Foster cooperation between teams
- Obtain approvals for proposed changes
- Facilitate implementation by teams of agreed changes
- Identify sources of tension, conflict or competition
- Examine flows and interactions for sources of conflict and competition
- Observe interactions between team members and identify tensions, conflicts and competition
- Observe interactions between teams and identify tensions, conflicts and competition
- Observe response to change and resistance to change
- Reduce causes of tension, conflict or competition
- Draft modified systems causing conflicting flows and interactions
- Facilitate discussions within and between teams to identify causes of tensions, conflicts and competition
- Facilitate discussions to develop a consensus solution to identified causes of tensions, conflicts and competition
- Obtain any required approvals for suggested and drafted changes
- Facilitate the implementation of the agreed solutions
- Monitor implementation and take actions to ensure agreed changes become standard practice